Returns, Refunds & Complaints Policy – Fresh Flowers in Dartmouth Park
Our Fresh Flowers Guarantee in Dartmouth Park
At Flowers Dartmouth Park, we are committed to providing the freshest flowers to every household and business in Dartmouth Park and the surrounding areas. As your trusted local florist, we take great pride in sourcing high-quality blooms that meet our exacting standards so you can enjoy long-lasting, vibrant arrangements with every order.
Damaged-on-Arrival Policy
Your satisfaction matters to us, and we know that flowers are a delicate product. If your order arrives with any damage – whether from transit or another rare incident – please let us know as soon as possible. We ask that you contact us on the day of delivery, ideally with a clear photo of the damaged flowers or packaging. This helps us understand the issue and promptly resolve it to your satisfaction.
Freshness Window & Our Promise
We back our arrangements with a Fresh Flowers Guarantee for Dartmouth Park residents and businesses: your blooms will remain fresh for a minimum of five days from the date of delivery, provided that care instructions are followed. If you have concerns about the longevity of your flowers and believe they have not met this standard, get in touch with us within the five-day window. We may request photos or a brief description so we can assess and improve our service.
Refund & Replacement Options
If your flowers arrive damaged or fail to meet our freshness promise, we offer two primary resolution options:
- Replacement: We can arrange for a fresh bouquet to be delivered at the earliest possible opportunity.
- Refund: If a replacement is not suitable, we can issue a full or partial refund depending on the specific circumstances of your complaint.
We assess each case individually to ensure the resolution fits your needs, as part of our commitment to the Dartmouth Park community.
Complaints Procedure
Your feedback is invaluable to us. If you have a concern or wish to raise a complaint about your experience with Flowers Dartmouth Park, please let us know promptly. We recommend contacting us within five days of your original delivery to discuss your issue. Our team will listen carefully, thoroughly investigate, and aim to resolve your complaint fairly and efficiently. A member of our friendly team will keep you updated throughout and work hard to find a solution that leaves you delighted.
Trusted Local Florist Serving Dartmouth Park
As a well-established florist in Dartmouth Park, our reputation for reliability and customer care is extremely important to us. Whether delivering stunning bouquets to local households, offices, or special events, we always strive for excellence and transparency. Your trust, and your satisfaction, inspire everything we do. Thank you for choosing Flowers Dartmouth Park for your fresh flower needs.
