These Terms and Conditions (the "Terms") are set by Flowers Dartmouth Park (referred to as "we", "us", "our" or "the Company") and apply to all orders for the supply and delivery of flowers, bouquets, floral arrangements, and related goods (“Products”) made via our e-commerce website. By placing an order through our website, you agree to be bound by these Terms. These Terms apply to all customers in Dartmouth Park and surrounding areas using our online flower delivery services.
Our online order process is designed to be straightforward, secure, and convenient to enable customers across Dartmouth Park to send flowers quickly and reliably. To place an order, you must:
Upon submitting your order, you will receive an order acknowledgement by email confirming receipt of your order details. Please note that this acknowledgement does not constitute acceptance of your order; acceptance occurs once payment has been successfully processed and we have confirmed availability and scheduled delivery. We reserve the right to reject or amend your order at our discretion, such as in cases of product unavailability or incomplete order information. If we are unable to fulfil your order, you will be notified and any payment received will be refunded in accordance with our Refund Policy.
Due to the seasonal nature of fresh flowers and fluctuating supply, some floral items shown on our website may occasionally be unavailable. In the event a particular flower or wrapping is not available, we reserve the right to substitute it with a similar item of equal or greater value and as closely resembling the original selection as possible. We will always aim to maintain the style, colour scheme, and value of the chosen product. If the substitution is significant, we will attempt to contact you using the contact details provided with your order.
Our online flower delivery service covers Dartmouth Park and surrounding areas. Standard delivery is available on selected dates as specified during checkout. Same-day and next-day delivery options may be offered, subject to order cut-off times and availability. Delivery times cannot be guaranteed, but we aim to complete deliveries within the selected date and timeslot wherever possible. During peak periods such as Valentine’s Day or Mother’s Day, deliveries may be extended due to increased demand.
It is your responsibility to ensure correct delivery details are provided. If our driver cannot access the premises or the recipient is unavailable, we will attempt to leave the flowers in a safe location or with a neighbour where practical, and notify you accordingly. Any additional delivery charges incurred due to incorrect addresses or repeated delivery attempts are payable by the customer. We are not liable for late or missed deliveries resulting from incorrect instructions or circumstances beyond our reasonable control.
All prices are listed in GBP and include VAT where applicable. Payment must be made in full at the time of order through our secure online payment facility, which accepts major credit and debit cards or other payment methods as specified at checkout. We take reasonable care to ensure your payment details are transmitted safely and securely, but we cannot be held liable for any third-party security breaches. Orders will only be processed once payment has cleared. In the rare situation that payment fails or is flagged as fraudulent or irregular by our payment provider, your order will not be fulfilled and we accept no responsibility for non-delivery as a result.
You may request to amend or cancel your order by contacting us during our normal business hours, subject to the following deadlines:
If you cancel your order within the applicable time frame, we will issue a full refund to the original payment method. If your request falls outside the stated period, such as if your order has already been prepared or dispatched, we regret that we cannot offer a refund. Modifications such as address or message changes are subject to staff availability and confirmation via email or phone. We reserve the right to refuse amendments that are not feasible to implement in time.
We are committed to delivering fresh, high-quality flowers for every order across Dartmouth Park. If you are not satisfied with your order due to damage, incorrect product, or non-delivery, please notify us as soon as possible, ideally within 24 hours of receipt. We may request photos or additional information to assess the issue. If a fault is identified, we will offer a replacement, partial refund, or full refund, depending on the nature of the issue and your preference.
Flowers are perishable and generally not eligible for return except in cases of error or damage. We are not responsible for poor outcomes resulting from mishandling after delivery or failure to follow care instructions. Minor variations in flower shades or stem size may occur due to their natural characteristics and do not constitute grounds for refund.
Our total liability for any claim arising from your order is strictly limited to the purchase price of the goods you ordered. We accept no liability for indirect, incidental, or consequential damages, including but not limited to business losses, loss of profits, or emotional distress arising from late or non-delivery, except where imposed by law.
We cannot accept responsibility for circumstances beyond our control (force majeure) such as extreme weather, strikes, pandemics, traffic delays, or the unavailability of supplies. We endeavour to inform you as soon as possible in the event of any such disruption to your flower delivery in Dartmouth Park or where we serve surrounding postcodes.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
You must ensure that all details provided during the order process are accurate and up-to-date. This includes the recipient’s address, delivery date, and any specific instructions. Any errors or omissions may result in missed deliveries or added charges which we are not liable to cover. You are also responsible for ensuring the recipient is available to accept the delivery or that a safe location is specified for unattended deliveries.
All content on this website, including but not limited to images, descriptions, layout, and branding, is the property of Flowers Dartmouth Park or its licensors and protected by applicable copyright and intellectual property laws. You may not copy, reproduce, or use the website or its content for commercial purposes without our express written consent.
Your privacy is important to us. All personal information provided during the online order process for flower delivery in Dartmouth Park and nearby areas is handled in accordance with our Privacy Policy, in line with the UK General Data Protection Regulation (UK GDPR) and other relevant laws. We only use your information for processing your orders, customer service, or as otherwise permitted by law.
These Terms and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed and construed in accordance with the laws of England and Wales. You agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim resulting from these Terms.
We reserve the right to update or amend these Terms from time to time, for legal, regulatory, or business reasons. Changes take effect from the date published on our website. Continued use of our online flower delivery services after updates constitutes acceptance of the revised Terms. Please check this page each time you order to ensure you understand the Terms that apply at that time.
If any part of these Terms is found to be invalid or illegal by competent authority, the remaining sections remain in force. These Terms constitute the entire agreement between you and us regarding your online flower order and delivery in Dartmouth Park and neighbouring areas. No waiver of any provision shall be deemed a waiver of any subsequent breach.
Note: These Terms apply to all online customers ordering flower delivery in Dartmouth Park and surrounding locations. Please contact us through our website for assistance or clarification regarding these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartmouth Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartmouth Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
